Hotelscape Hospitality Training

Rainer Lagemann – Founder & Head Trainer at Hotelscape Hospitality Training

Rainer Lagemann – Hospitality Communication Training for Exceptional Teams
When you bring me in, you expect results. Measurable ones.
Clients often say: “Rainer doesn’t just talk about change — he makes it visible.”
This isn’t about my résumé or my titles. It’s about what happens in your hotel: more confident teams, smoother guest interactions, stronger leadership.auf Augenhöhe agiere

I understand your reality.
Let’s be honest: the industry is under pressure. Staff shortages, high turnover, leaders overwhelmed by daily operations, and guests whose expectations rise while prices can’t.
That’s where my work begins — turning frustration into focus, uncertainty into confidence, and service into a genuine guest experience.

Tailored like a Savile Row suit
No hotel is like another — so no training of mine ever repeats itself.
Each program is crafted around your goals, your guests, your people. I listen, observe, adapt — until it fits your team like a perfectly tailored suit. That’s why my clients affectionately call me “Mr. Perfect.”

My Background
✓ Trained hotel professional and certified hotel management graduate.
✓ Hands-on experience across multiple departments — from service and bar on a luxury cruise ship to front office, housekeeping, and guest relations in a privately run ****s hotel.
✓ Sales and business development experience in hospitality technology (hotel & restaurant software).
✓ Independent hospitality trainer for more than 10 years, with outstanding client references.
✓ Complemented by countless advanced trainings, certifications, seminars, and over 500 books on communication, leadership, and behavioral psychology.
✓ For more than 10 years helping hotels, restaurant and their teams to perform better, increasing their revenues and creating a greater guest experience

Why I do this work
This isn’t just a “passion project.” It’s purpose.
I believe in human potential — in the spark that turns staff into hosts and tasks into moments of pride. I work best with hotels that value freedom, creativity, and authenticity over rigid rules. Because that’s where people — and performance — truly grow.

What drives me
A GM once said to me, “Rainer, you’re never too good for any job.” He was right.
I’m here to help rebuild what hospitality truly stands for — pride, warmth, and excellence. That’s what gets me up in the morning.

Built on trust and experience
Trust is the foundation of everything I do — and my clients trust me because I’ve walked in their shoes.
From 5-star reception desks to luxury cruise ships, from hospitality sales to leadership development — I know the business inside out. And I deliver what matters: real results, real impact, real change.

Who I work with
I train high-end hotels, resorts, and restaurants that believe in long-term excellence — not quick fixes.
My programs are for teams who want to feel proud again of what they do.
If you’re ready for visible, measurable change — I’m your man.

My promise
Simple: if you’re not satisfied, you don’t pay.
Every session is hands-on, fun, and packed with insight — no empty motivation talk, no endless slides. Just results your team and guests can feel.