Restaurant Service & Upselling Training

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Practice, not theory

We don’t train in a meeting room – we train where it really matters: at the table, in your restaurant, in your team’s real environment.
Your staff practice real-life guest scenarios that can be implemented that same evening – immediately and naturally.

Video-Analysis & Feedback

Sustainability

How do I actually appear to the guest? How does my recommendation come across? Through video analysis, tone of voice, wording and body language become visible – often with surprising insights.
This creates far more awareness and learning impact than any 100-page manual – and it sticks.

Most trainings fade within weeks – sometimes within days. Our tools ensure long-term results: cheat sheets, WhatsApp groups and short video impulses keep the mindset alive. Upselling becomes a natural part of your service culture.

Increasing Restaurant Revenue with Charm & Service Culture - Our proven Best-Practice Approach

We don’t “teach selling” – we train genuine service. Participants experience upselling as helping the guest enjoy more, not as pushing for sales. That’s why it works: it’s fun, creates confidence, and delivers visible results for guests, staff, and the business alike.

Intrinsic Motivation

Many restaurant managers face the same dilemma: “Upselling sounds great – but does it really pay off? And will anything stick afterwards?”

The honest answer: Yes – if the training is hands-on, modern, and sustainable. That’s exactly what makes this Upselling Training for Restaurants & Service Teams different from conventional workshops.

Your team won’t be sitting in a seminar room listening to theory that fades after three days. They’ll experience live service simulations – at the table, at the bar, in their real working environment.

Every recommendation is practised, recorded, reviewed, and refined.
The result: Upselling becomes part of authentic service excellence – charming, effortless, and motivating.

Upselling in Restaurants - Subtle, Natural, and Part of True Hospitality

The current situation in the restaurant industry

Many service teams don’t fully use their potential – not just in upselling.
This training helps your staff rediscover their joy of hosting and professional pride.

Through humour, reflection, and practice, we develop the mindset of true hospitality professionals.

Typical challenges we address:

• Lack of an upselling culture

• Fear of "pushing" guests

• Untapped revenue potential

• Missed opportunities for guest delight

The result: Guests enjoy richer experiences – starting with an aperitif, ending with a digestif. And staff feel proud again to guide and host their guests through the evening..

Is it worth it?

Does Upselling Training pay off? Absolutely.

• Guide guests confidently from aperitif to digestif
  .

• Understand upselling as service, not sales
  .

• Help guests buy - don't push to sell
  .

• Use subtle communication techniques that feel genuine
  .

• Create emotional added value that drives repeat visits and revenue
  .

• WIN-WIN-WIN: Guests, staff, and business all benefit

The outcome: Motivated employees. Inspired guests. and a measurable increase in beverage and food sales - with the same number of covers.

Goal of the training:

For the fact-oriented quick check

Time & format

Das The most effective structure: two practical sessions of 4–5 hours each. Covers both shifts, keeps energy and focus highhoch.

Je Depending on concept, clientele, and capacity: Typically +€ 50,000 to + € 100,000 annual additional revenue potential

What's the impact?

What's the investment?

Roughly half of the expected first-month revenue:
- € 2,000 for single-day-workshop
- € 4,000 for two session

ROI within one month

Training format

• interactive practice sessions

• Realistic simulations

• Video feedback & analysis

• Trainer input & micro coaching

• Individual & grouop work

Sustainability tools

• WhatsApp support group

• Short video impulses

• cheat sheets for daily use

• Review sheets

• Team challenges

Die nächsten Schritte

• Anfrage Button klicken

• Telefonat zwecks Ziele etc.

• Angebot erhalten

• Review & Beauftragung

Training Content

Hospitality Behavior & Service Excellence

✓ From service staff member to true host
✓ 20 service details that create WOW moments

Psychology of Upselling

✓ Why guests buy more when it's offered the right way
✓ 10 science-based persuation methods for hospitality

✓ Table and Bar simulations
✓ Role plays with video feedback

Communication that Sells (Without Selling)

✓ Offer alternatives with charm
✓ Motivation through peer best practices

Handling Rejection Gracefully

✓ Make upselling part of the team DNA
✓ Celebrate collective wins

Teamwork & Success Culture

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Hands-on, realistic, and perfectly designed for everday restaurant life

• Real practice - no PowerPoint theory

  This training takes place exactly where upselling happens: at the table, at the bar, in the guest area. That’s what makes it so effective. Participants practise real guest interactions – not hypothetical classroom scenarios – ensuring immediate transfer into daily service routines.

• Video feedback that makes impact visible

  Every participant sees how tone, wording, and body language influence the guest’s response. Short video sequences help staff recognise their own patterns, refine their communication, and experience real growth – without judgement, but with clarity and fun.

• Perspective shift - the real game changer.

  In several exercises, participants step into different roles: guest, observer, and host. This change of perspective leads to powerful “A-ha” moments and a much deeper understanding of what excellent service really feels like from both sides of the table.

• Interactive & energising

  No sitting still, no endless lectures. Instead, dynamic exercises, short simulations, and direct feedback make the training lively and engaging. Even those who usually shy away from role plays quickly get involved – because it feels real, relevant, and safe.

• Shift friendly and operationally feasible
  Sessions are designed in compact blocks of 4–5 hours, allowing your team to participate without disrupting operations.
  They return to service motivated, curious, and ready to apply their new skills that same evening.

Our working style

The Result

✓ Guests feel inspired, not “sold to”

✓ Staff recommend confidently & naturally

✓ Measurable sales increase without more guests

✓ Better guest reviews & loyalty

✓ A team excited about success

After the seminar